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Our local experts have the answers
Have a question? We’re here to help.
At N’PY, we’re not just a booking platform. We’re a team of around thirty mountain enthusiasts based in Lourdes, right at the foot of our beloved peaks.
Here, we live and breathe the Pyrenees. We work here, we explore them, and they’re part of our everyday life.
Frequently Asked Questions
We have gathered the most frequently requested information!
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+33 820 208 707
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Yes, we still write and receive letters!N'PY 3, bis avenue Jean Prat 65100 Lourdes
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Because behind your screen, there are skiers, hikers and mountain lovers who know every corner of the Pyrenees, from Peyragudes to La Pierre Saint-Martin:
- 100% local: our team is based in Lourdes (65).
- Trilingual: we support you in French, Spanish and English.
- Hands-on expertise: Looking for the best sunny slopes in Piau from 9am? A family-friendly accommodation in La Mongie? Or a great spot for traditional Pyrenean food on the slopes in Barèges? We share all our insider tips (no secrets kept).
N'PY’s customer service and teams are based in Lourdes, in the Hautes-Pyrénées (65). Unlike large digital platforms, we are a close-knit, human-sized organisation, 100% Pyrenean, located right in the heart of our operating area to offer unmatched on-the-ground expertise.
Yes. The N'PY team is made up of passionate locals based in Lourdes who explore the ski resorts and Pyrenean trails all year round. Every advisor has direct, hands-on experience across the 8 N'PY resorts (Peyragudes, Piau, Grand Tourmalet, Pic du Midi, Cauterets, Luz Ardiden, La Pierre Saint-Martin and Gourette), allowing them to provide personalised and authentic recommendations.
N'Py reviews
Because you know N’Py best
“Ski day bank debit bug linked to a Flex pass; resolved in 5 minutes by a very friendly and competent advisor 👍🏻”
Mathieu
“An unforgettable experience! When I purchased my No Souci card to save on skiing, I didn't expect to experience such an exceptional "No Souci World Cup" day. The event was remarkably well organized, offering a day filled with excitement and unforgettable moments. The No Souci team demonstrated remarkable professionalism, providing us with a memorable experience. A big thank you.”
Thanh Tran
“"I had a card renewal problem. I contacted them by email and then by phone to find a solution, which the N'PY team resolved immediately. Simple, efficient, and fast, thank you. Don't change a thing. For once, customer service works, and it's fast, too. No unpleasant surprises. Perfect."”
Gilles
“Following a purchase error with my Flex cards (wrong station), I was reimbursed and was able to repurchase the correct cards. Thank you for your responsiveness.”
Céline
“Top-notch customer service: kindness, friendliness, and efficiency. Supported throughout my booking process from A to Z—true customer service!”
Soyer Thiphaine
“"Excellent responsiveness and perfect service! Thank you very much for your efficiency."”
Hervé